Frequently Asked Questions
Everything you need to know about shopping with Hogies Online
Are your beauty products and fragrances genuine?
Yes, 100%. We take great pride in sourcing only authentic, high-quality beauty products, skincare, and fragrances from reputable suppliers and brands.
How much does shipping cost and how long does it take?
We offer various shipping options starting from standard delivery to express services. Most orders are processed within 24 hours, with standard UK delivery typically taking 2-3 working days.
What is your return policy for cosmetics and skincare?
For hygiene reasons, we can only accept returns on beauty products and cosmetics if they are unopened, unused, and in their original cellophane wrap. Returns must be initiated within 28 days of purchase.
Do you offer international shipping?
Yes, Hogies Online ships to many countries worldwide. Shipping costs and delivery times vary by location and will be calculated at the checkout stage.
Can I track my order once it has been dispatched?
Absolutely. Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to monitor your delivery's progress.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure digital payment options like PayPal and Apple Pay.